WE SHIP AUSTRALIA WIDE! Buy Now, Pay Later with Afterpay and Zip Pay. πŸ’ΈπŸ€Έβ€β™€οΈ

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FAQ

Common Questions

Answer

NOTE: Due to covid-19 our partner courier services are experiencing delays in delivering items. Unfortunately, this is out of control and are working closely to get your orders to you as quickly as possible. Thank you for your understanding in this uncertain time.

We ship orders on Mondays - Fridays, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays if items are out of stock. This happens rarely, and we will notify you if this is the case.

Once we ship your gear, it'll get there in about 2-5 days for Sydney, Melbourne and Brisbane, 4-6 days for Adelaide, 7-10 days for Perth, and a little longer for NT and isolated regional areas.

We use Cope Sensitive Freight for delivery of all bulky items, and Australia Post for everything else.

We only ship within Australia, apologies for those from outside of Australia looking to buy our goods.

Answer

If a particular item is out of stock it is generally listed on our website. We do offer a pre-order option on many items that do become out of stock, so you can still secure your items before they even arrives at our warehouse!

If you have made an order and one of the items becomes our of stock we will contact you to make other arrangements.

Answer
The Gymnastics Direct warehouse is located in Beresfield in NSW, approximately 30 minutes from Newcastle and 2 hours drive north of Sydney. We have Australia's biggest gymnastics equipment showroom, and are open to the public, 9am - 5pm , Monday to Friday.

General Questions

Answer

We understand that you can find an item you love, only to find out that that item is no longer in stock.

If an item becomes out of stock it is listed as 'sold out' on our website.

There are some instances where an item may become out of stock after you have placed an order. If this happens we will contact you to organise a refund, or alternative resolution.

Answer
All items sent with Cope Sensitive Freight & TOLL will be tracked, and a tracking number should be provided to you via the email address associated with your order. Items sent with Australia Post are generally not tracked, unless the customer requests express or priority service, and pays the associated fees.
Answer
This website accepts Bank deposit, Visa, Mastercard, Paypal, Afterpay, Zippay, and Lay By. We also accept cash payment at the warehouse.

Is your question not answered here? contact us

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