FAQ

NOTE: Due to covid-19 our partner courier services are experiencing delays in delivering items. Unfortunately, this is out of control and are working closely to get your orders to you as quickly as possible. Thank you for your understanding in this uncertain time.

We ship orders on Mondays - Fridays, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays if items are out of stock. This happens rarely, and we will notify you if this is the case.

Once we ship your gear, it'll get there in about 2-5 days for Sydney, Melbourne and Brisbane, 4-6 days for Adelaide, 7-10 days for Perth, and a little longer for NT and isolated regional areas.

We use Cope Sensitive Freight for delivery of all bulky items, and Australia Post for everything else.

We only ship within Australia, apologies for those from outside of Australia looking to buy our goods.

If a particular item is out of stock it is generally listed on our website. We do offer a pre-order option on many items that do become out of stock, so you can still secure your items before they even arrives at our warehouse!

If you have made an order and one of the items becomes our of stock we will contact you to make other arrangements.

Yes we ship Australia wide! If the items are in stock, we dispatch same/next day from our warehouse in Newcastle, NSW. Orders placed over the weekend will be processed on the following Monday.

If you see an error message upon checking out, please try again and let the system autofill your address. If that doesn't work, send us an email at info@gymnasticsdirect.com.au with the items you want to purchase along with your contact and shipping details so we can send you a manual invoice.

If it says PRE ORDER on the product title, it means we are currently out of stock of that item but it's still available for purchase. Once we have that item back in stock, we will ship that out to you straight away and you have priority over new orders.

We understand that you can find an item you love, only to find out that that item is no longer in stock.

If an item becomes out of stock it is listed as 'sold out' or 'pre order' on our website.

There are some instances where an item may become out of stock after you have placed an order. If this happens we will contact you to organise a refund, or alternative resolution.